Inkcora Privacy Policy

Last Updated:  May 4, 2026

 

This Privacy Policy describes how Inkcora collects, uses, shares, and protects personal information from users, visitors, customers, and business representatives who access our website, make a purchase, request a quote, communicate with us, or use our services.

Inkcora sells merchandising products, printing, embroidery, engraving, packaging, and other customized products, primarily for business, corporate, institutional, wholesale, or B2B customers in the United States and Canada.

By visiting our website, using our services, communicating with us, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

This policy is based in part on the default privacy language previously included on your website, which references Shopify, personal data collection, cookies, service providers, marketing, security, user rights, international transfers, and contact by email.

1. Personal Information We Collect

We may collect personal information when you visit our website, create an account, place an order, request a quote, approve a design, communicate with us, or interact with our services.

The information we may collect includes:

• First and last name.
• Company or organization name.
• Job title or role within the company.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Order, quote, invoice, and transaction information.
• Information about customized products requested.
• Logos, designs, files, artwork, text, customization instructions, and specifications submitted by the customer.
• Payment information, such as payment method, payment confirmation, and transaction details.
• Account information, such as username, password, preferences, and settings.
• Communications sent to Inkcora, including questions, claims, support requests, or business messages.
• Technical information, such as IP address, browser type, device type, operating system, unique identifiers, and network data.
• Website usage information, such as pages visited, products viewed, products added to cart, browsing history, and interactions with the website.
• Information collected through cookies, pixels, tags, and similar technologies.

We do not intentionally collect sensitive personal information unless it is necessary to process a transaction, comply with a legal obligation, or respond to a specific customer request.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, when you complete forms, place orders, create an account, request quotes, upload files, or communicate with us.
• Automatically, when you visit or use our website.
• Through cookies, pixels, and similar technologies.
• From service providers that help us operate our business.
• From e-commerce, payment processing, shipping, analytics, marketing, and customer support platforms.
• From business partners or third parties, where permitted by applicable law.

3. How We Use Your Personal Information

Inkcora may use your personal information for the following purposes:

3.1 Processing Orders and Providing Services

We use your information to:

• Process purchases, quotes, invoices, and payments.
• Manufacture, print, embroider, engrave, package, or customize products.
• Review and produce designs, artwork, logos, mockups, digital proofs, or samples.
• Coordinate production, fulfillment, and shipping.
• Confirm order details.
• Manage deliveries, authorized changes, claims, or order issues.
• Maintain business and administrative records.

3.2 Customer Communication

We use your information to:

• Respond to questions.
• Send order confirmations.
• Send production or shipping updates.
• Request approval of artwork, mockups, or specifications.
• Provide customer support.
• Handle claims or requests.
• Maintain our business relationship with B2B customers.

3.3 Marketing and Advertising

We may use your information to:

• Send promotional email communications, where permitted by law.
• Show advertisements related to our products or services.
• Remember products viewed, added to cart, or purchased.
• Measure the effectiveness of advertising campaigns.
• Personalize the shopping experience.

You may opt out of promotional communications at any time by using the unsubscribe link included in our emails or by contacting us at hello@inkcora.com.

Even if you opt out of promotional communications, we may still send non-promotional messages related to orders, payments, shipping, accounts, claims, or legal matters.

3.4 Security and Fraud Prevention

We use personal information to:

• Verify identity.
• Protect accounts and transactions.
• Detect, prevent, or investigate fraud.
• Protect our website, systems, customers, and business.
• Maintain security and prevent unauthorized activity.

3.5 Legal Compliance

We may use your information to:

• Comply with laws, regulations, tax obligations, and accounting requirements.
• Respond to valid legal requests.
• Defend our rights.
• Resolve disputes.
• Enforce our terms, policies, and business agreements.

4. Shopify and Service Providers

Our website may be operated or hosted through Shopify and other third-party tools. Shopify helps merchants create and operate online stores, process transactions, and provide e-commerce services.

We may share personal information with providers that help us operate our business, including:

• Shopify and e-commerce platforms.
• Payment processors.
• Shipping and logistics providers.
• Production, printing, embroidery, engraving, or fulfillment providers.
• Email marketing tools.
• Analytics and advertising platforms.
• Cloud storage services.
• Customer support services.
• Security, fraud prevention, and technology providers.

These providers may access personal information only as needed to provide their services, comply with legal obligations, or support our business operations.

5. How We Share Personal Information

We may share personal information in the following circumstances:

• With service providers acting on our behalf.
• With Shopify and other platforms necessary to operate our store.
• With payment processors to complete transactions.
• With shipping carriers and logistics providers to deliver orders.
• With production or fulfillment providers to manufacture customized products.
• With marketing and advertising partners, where permitted by law.
• When you authorize or request that we share information.
• With authorities, courts, legal advisors, or government entities when necessary or required by law.
• In connection with a merger, acquisition, sale of assets, reorganization, financing, bankruptcy, or transfer of the business.

We do not sell personal information in the traditional sense of selling customer lists for money. However, some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly, including certain digital advertising activities or the use of cookies. If you have opt-out rights under applicable law, you may exercise them by contacting us at hello@inkcora.com or by using any tools available on our website.

6. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, and similar technologies to:

• Remember preferences.
• Keep products in the shopping cart.
• Analyze website usage.
• Improve the shopping experience.
• Measure campaign performance.
• Show personalized or relevant advertising.
• Help prevent fraud and protect the website.

You can set your browser to reject or delete cookies. However, some website features may not function properly if cookies are disabled.

Depending on your location, you may also have the right to reject certain cookies or technologies used for targeted advertising.

7. Payment Information

Payments are processed through third-party payment providers. Inkcora does not directly store full credit card or debit card numbers.

Payment processors may collect and process information necessary to complete the transaction, such as card details, billing information, payment confirmation, fraud prevention information, and transaction-related details.

Payment processing is subject to the privacy and security policies of the applicable payment providers.

8. Customer Files, Logos, and Designs

As part of our customized services, customers may submit logos, artwork, trademarks, designs, text, images, production instructions, or files.

We use these materials only to:

• Prepare quotes.
• Create mockups or proofs.
• Produce customized orders.
• Communicate with the customer about the order.
• Resolve production, quality, or claim issues.
• Maintain necessary order records.

The customer represents that they have the right, authorization, or license to use any logo, trademark, design, image, text, or file submitted to us for customization.

9. Retention of Information

We retain personal information for as long as necessary to:

• Process orders.
• Provide services.
• Maintain accounts.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes.
• Enforce contracts, terms, and policies.
• Protect our business and prevent fraud.

Retention periods may vary depending on the type of information, the nature of the business relationship, and applicable legal requirements.

10. Information Security

We use reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security system is perfect or completely impenetrable. We cannot guarantee the absolute security of information transmitted over the internet.

We recommend that you do not send sensitive or confidential information to us through unsecured channels.

11. International Transfers

Because we sell to customers in the United States and Canada and use technology, payment, e-commerce, storage, marketing, production, and shipping providers, your personal information may be transferred, stored, or processed outside your state, province, territory, or country of residence.

Where applicable, we will take reasonable steps to protect personal information in accordance with this Privacy Policy and applicable laws.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• The right to access or know what personal information we have about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information.
• The right to receive a copy of certain personal information.
• The right to object to or restrict certain uses of your information.
• The right to opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.
• The right to withdraw consent, where processing is based on consent.
• The right not to receive discriminatory treatment for exercising your rights.

These rights are not absolute and may be subject to legal exceptions. We may request additional information to verify your identity before processing a request.

To exercise your rights, contact us at:

Email: hello@inkcora.com
Suggested Subject Line: Privacy Request

13. Communication Preferences

We may send you emails related to promotions, products, discounts, reminders, or Inkcora updates.

You may unsubscribe from promotional communications at any time by using the “unsubscribe” link included in our emails or by contacting hello@inkcora.com.

Even if you unsubscribe from promotional communications, we may still send transactional or administrative communications related to orders, payments, shipping, accounts, claims, policy updates, or legal matters.

14. Minors

Our website and services are not directed to minors. We do not knowingly collect personal information from minors.

If you believe that a minor has provided us with personal information, you may contact us at hello@inkcora.com to request deletion.

15. Third-Party Links

Our website may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, content, or terms of those third parties. We recommend reviewing the privacy policies of any external website or service you visit.

16. Questions or Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how we handle personal information, you may contact us at:

Email: hello@inkcora.com

Depending on your location, you may also have the right to file a complaint with a relevant privacy, data protection, or consumer authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, providers, technology, legal requirements, or business operations.

When we update this policy, we will post the revised version on our website and update the “Last Updated” date.

Your continued use of our website or services after changes are posted means that you acknowledge the updated version of this Privacy Policy.