Refund policy

Thank you for purchasing from Inkcora. Our products are manufactured, printed, embroidered, engraved, packaged, or otherwise customized according to each customer’s approved specifications. Because our products are custom-made and often produced in large B2B quantities, all sales are subject to the following policy.

1. All Customized Sales Are Final

All customized products, including but not limited to promotional merchandise, corporate apparel, uniforms, printed items, embroidered items, engraved products, custom packaging, and made-to-order products, are considered final sale.

We do not accept returns, exchanges, or refunds for:

Change of mind.
Cancellation of the customer’s event, campaign, promotion, or project.
Customer error in selecting sizes, colors, quantities, designs, text, logos, artwork, or specifications.
Incorrect approval of artwork, mockups, digital proofs, or physical samples.
Minor differences in color, placement, size, material, or finish that fall within normal production tolerances.
Delays caused by late approvals, incomplete information, customer-requested changes after approval, or events outside our control.
Excess inventory or products the customer no longer needs.

2. Customer Approval

Before production begins, the customer may receive a digital proof, mockup, order confirmation, production specifications, or physical sample, depending on the order.

Once the customer approves the artwork, design, purchase order, quote, invoice, mockup, proof, or order specifications, such approval confirms that the customer has reviewed and accepted:

Logo, artwork, text, and spelling.
Approximate colors.
Design placement.
Quantities.
Sizes.
Materials.
Shipping address.
Estimated production and delivery dates.

After approval, the order enters production and cannot be canceled, modified, returned, or refunded, except as expressly stated in this policy.

3. Defects, Errors, or Damaged Products

We will accept claims only if the products received have one of the following issues:

Defective product.
Incorrect product.
Production error attributable to Inkcora.
Incorrect quantity shipped.
Damage during transit.
Significant difference between the delivered product and the approved specifications.

The customer must notify Inkcora of any issue within 7 calendar days after delivery of the order.

Claims must be sent to hello@inkcora.com and must include:

Order number or invoice number.
Description of the issue.
Clear photographs of the affected product.
Photographs of the packaging, if the issue involves shipping damage.
Exact quantity of affected units.
Any other evidence reasonably necessary to evaluate the claim.

We may not accept claims submitted after this period, unless otherwise required by applicable law.

4. Available Remedies

If we confirm that a defect, production error, or issue attributable to Inkcora occurred, we may, at our sole discretion, offer one of the following remedies:

Replacement of the affected units.
Reprint or reproduction of the affected units.
Partial or full credit toward a future purchase.
Partial or full refund for the affected units.

Any remedy will apply only to the defective, incorrect, or affected units. Refunds will not be issued for correct, usable, distributed, resold, or unaffected units.

5. Physical Return of Products

Because our products are customized, we may not require the physical return of the merchandise. However, we reserve the right to request that the customer return, retain, destroy, or make the affected products available for inspection.

Do not send products back without prior written authorization from Inkcora. Unauthorized returns may be rejected.

6. Production Tolerances

The customer acknowledges that reasonable variations may occur in customized products, including:

Minor color differences between screen display, digital proof, and physical product.
Minor variations in logo placement, size, or alignment.
Differences caused by material, batch, texture, or production method.
Normal tolerances in manufacturing, printing, embroidery, engraving, packaging, or finishing.

These variations are not considered defects if they fall within reasonable commercial production standards.

7. Produced Quantities

For customized orders, small quantity variations may occur, especially in large-scale production. Unless expressly agreed otherwise in writing, the customer accepts a production quantity tolerance of up to +/- 5%.

In the event of a quantity variation, the final invoice may be adjusted proportionally, or a credit may be issued for missing units, as applicable.

8. Cancellations

Orders may be canceled only before they are approved or before they enter production.

Once any of the following steps have begun, the order cannot be canceled or refunded:

Purchase of materials.
Artwork preparation.
Sample production.
Printing.
Embroidery.
Engraving.
Cutting.
Packaging.
Assembly.
Production with a third-party supplier.

If Inkcora accepts a cancellation before production begins, we may deduct any costs already incurred, including design work, setup, samples, materials, supplier fees, administrative fees, or any other non-recoverable costs.

9. Shipping and Delays

Production and delivery timelines are estimates unless expressly confirmed in writing as guaranteed dates.

Inkcora is not responsible for delays caused by:

Shipping carriers.
Customs.
Weather conditions.
Force majeure events.
Incorrect or incomplete shipping addresses.
Late customer approvals.
Customer-requested changes.
Lack of customer response.
Inventory, material, or supplier issues outside our control.

If we are unable to ship within a promised timeframe, we will notify the customer and, when required by applicable law, provide the applicable options, which may include accepting a revised shipping date or canceling the unshipped portion of the order.

10. B2B and Corporate Orders

Our products are primarily intended for business, corporate, institutional, wholesale, or B2B customers.

By placing an order, the customer confirms that they have the authority to approve the design, purchase, quantities, and specifications on behalf of their company or organization.

We do not accept returns or refunds based on lack of internal approval, budget changes, campaign changes, staff changes, or later decisions by the purchasing company or organization.

11. Used, Distributed, or Resold Products

We do not accept claims, returns, or refunds for products that have been:

Used.
Washed.
Altered.
Distributed.
Resold.
Given to employees, customers, clients, or third parties.
Handled in a way that prevents verification of the original issue.

12. How to Submit a Claim

To submit a claim, the customer must contact Inkcora at:

Email: hello@inkcora.com
Subject Line: Claim / Order Issue – Order #[Order Number]

Claims must be received within 7 calendar days from the delivery date.

We will respond after reviewing the submitted information. We may request additional photos, videos, physical samples, or other supporting information before approving any remedy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Inkcora’s total liability shall be limited to the amount paid for the affected units.

Inkcora shall not be liable for indirect, incidental, special, or consequential damages, including lost sales, lost customers, lost business opportunities, reputational harm, event costs, campaign cancellation costs, or any damages arising from the use or inability to use the products.

14. Legal Exceptions

Nothing in this policy limits any rights that cannot be excluded under applicable federal, state, provincial, territorial, or local law in the United States or Canada.

If any part of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.